... Preface ... 17

... Who This Book Is For ... 19

... How This Book Is Organized ... 20

... Acknowledgments ... 22

1 ... SAP Solution Manager 7.2 Overview ... 25

1.1 ... Why SAP Solution Manager Now? ... 25

1.2 ... Supporting SAP S/4HANA Transformation ... 27

1.3 ... Processes Supported by SAP Solution Manager ... 29

1.4 ... A New User Experience ... 30

1.5 ... SAP Solution Manager in the Cloud ... 32

1.6 ... SAP Solution Manager Usage Rights ... 33

1.7 ... Summary ... 34

2 ... SAP Solution Manager 7.2 Concepts ... 37

2.1 ... What Is a Solution? ... 38

2.2 ... Logical Component Groups ... 41

2.3 ... Branches ... 43

2.4 ... System Landscape Directory ... 45

2.5 ... Landscape Management Database ... 48

2.6 ... Maintenance Planner ... 51

2.7 ... Summary ... 54

3 ... SAP Solution Manager 7.2 Upgrade ... 55

3.1 ... Upgrade versus New Implementation ... 55

3.2 ... Upgrade Process Overview ... 58

3.3 ... Upgrade Tools ... 73

3.4 ... Content Activation ... 75

3.5 ... Summary ... 94

4 ... SAP Solution Manager Baseline Configuration ... 95

4.1 ... Postinstallation Basis Tasks ... 96

4.2 ... SAP Solution Manager Setup ... 101

4.3 ... Configuring SAP Web Dispatcher ... 127

4.4 ... Installing and Configuring TREX ... 128

4.5 ... Summary ... 134

5 ... Managing Systems with SAP Solution Manager ... 135

5.1 ... Target System Requirements ... 136

5.2 ... Managed System Configuration ... 146

5.3 ... SAP EarlyWatch Report Activation ... 155

5.4 ... Summary ... 162

6 ... Monitoring with Application Operations ... 163

6.1 ... Monitoring and Alerting Infrastructure ... 164

6.2 ... System Monitoring ... 167

6.3 ... User Experience Monitoring ... 185

6.4 ... Integration Monitoring ... 195

6.5 ... SAP HANA and Business Intelligence Monitoring ... 220

6.6 ... Job Monitoring ... 222

6.7 ... Self-Monitoring ... 227

6.8 ... Root Cause Analysis ... 231

6.9 ... System Recommendations ... 242

6.10 ... Summary ... 246

7 ... Business Process Documentation ... 247

7.1 ... Solution Documentation Configuration ... 248

7.2 ... Documenting a Solution ... 271

7.3 ... Definition and Lifecycle of a Solution ... 284

7.4 ... Document Types ... 293

7.5 ... Best Practice Packages ... 295

7.6 ... Graphical Process Modeling ... 298

7.7 ... Integration with Change Management ... 304

7.8 ... Summary ... 305

8 ... Change Control Management ... 307

8.1 ... Quality Gate Management ... 309

8.2 ... Change Request Management ... 342

8.3 ... Release Management ... 417

8.4 ... Transport Management ... 432

8.5 ... Retrofit ... 456

8.6 ... Downgrade Protection ... 486

8.7 ... Change Reporting ... 506

8.8 ... Summary ... 515

9 ... Requirements Management ... 517

9.1 ... Overview ... 517

9.2 ... Setup ... 529

9.3 ... Using Requirements Management ... 540

9.4 ... Summary ... 550

10 ... IT Service Management ... 551

10.1 ... Core ITSM Concepts ... 552

10.2 ... User Experience ... 574

10.3 ... Key Features ... 577

10.4 ... Integration with SAP Digital Business Services ... 586

10.5 ... Integration with SAP Software Components ... 597

10.6 ... IT Service Management Reporting and Analytics ... 603

10.7 ... Summary ... 614

11 ... SAP Portfolio and Project Management ... 615

11.1 ... Configuration and Setup ... 617

11.2 ... Managing Projects ... 628

11.3 ... Focused Build for SAP Solution Manager ... 652

11.4 ... Summary ... 654

12 ... Testing SAP Solutions ... 657

12.1 ... Test Preparation ... 658

12.2 ... Component-Based Test Automation ... 693

12.3 ... Change Impact Analysis ... 706

12.4 ... Impact of Upgrade to SAP Solution Manager 7.2 ... 737

12.5 ... Partner Tools ... 741

12.6 ... Summary ... 742

13 ... Business Process Operations ... 745

13.1 ... Business Process Monitoring ... 746

13.2 ... Business Process Impro