Košík
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(prázdné)
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses...
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'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
schovat popis
- Nakladatel: Pearson Education Limited
- Kód:
- Rok vydání: 2010
- Jazyk: Angličtina
- Vazba: Taschenbuch
- Počet stran: 216
- Šířka balení: 13.8 cm
- Výška balení: 21.5 cm
- Hloubka balení: 1.3 cm
- Váha balení: 254 g
Recenze