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(prázdné)
This comprehensive text examines how to deliver efficient and effective services to customers. Made up of twenty chapters, the book explains the concepts and techniques of quality management supported with case studies. Numerical examples given in each chapter help students to easily understand...
číst celé
This comprehensive text examines how to deliver efficient and effective services to customers. Made up of twenty chapters, the book explains the concepts and techniques of quality management supported with case studies. Numerical examples given in each chapter help students to easily understand concepts.
schovat popis
- Nakladatel: Prentice-Hall of India Pvt.Ltd
- Kód:
- Rok vydání: 2014
- Jazyk: Angličtina
- Vazba: Taschenbuch
- Počet stran: 432
- Šířka balení: 17.7 cm
- Výška balení: 23.4 cm
- Hloubka balení: 2.1 cm
- Váha balení: 633 g
Recenze