Do you ever feel like you're talking to a brick wall? This book reveals simple techniques for moving people from resistance to consensus, explaining how to: listen effectively; make even a total stranger - perhaps a potential client - feel felt; shift an angry or aggressive person into a calmer...
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Do you ever feel like you're talking to a brick wall? This book reveals simple techniques for moving people from resistance to consensus, explaining how to: listen effectively; make even a total stranger - perhaps a potential client - feel felt; shift an angry or aggressive person into a calmer and more.
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