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As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these...
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As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
schovat popis
- Nakladatel: Palgrave Macmillan
- Kód:
- Rok vydání: 2007
- Jazyk: Angličtina
- Vazba: Gebunden
- Počet stran: 186
- Šířka balení: 14.4 cm
- Výška balení: 22.3 cm
- Hloubka balení: 1.7 cm
- Váha balení: 364 g
Recenze