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Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.
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Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.
schovat popis
- Nakladatel: SAGE Publications India Pvt Ltd
- Kód:
- Rok vydání: 2018
- Jazyk: Angličtina
- Vazba: Taschenbuch
- Počet stran: 484
- Šířka balení: 24 cm
- Výška balení: 18.3 cm
- Hloubka balení: 3.2 cm
- Váha balení: 590 g
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