Košík
zboží
(prázdné)
Provides an argument that all service management efforts are aimed to enhance value in order to improve the bottom line. Written from a European perspective, this book demonstrates that through strategic orientation and innovation, the firm and shareholder will reap the benefits.
číst celé
Provides an argument that all service management efforts are aimed to enhance value in order to improve the bottom line. Written from a European perspective, this book demonstrates that through strategic orientation and innovation, the firm and shareholder will reap the benefits.
schovat popis
- Nakladatel: Pearson Education Limited
- Kód:
- Rok vydání: 2005
- Jazyk: Angličtina
- Vazba: Brožovaná
- Počet stran: 504
- Šířka balení: 18.9 cm
- Výška balení: 24.4 cm
- Hloubka balení: 2.6 cm
- Váha balení: 806 g
Recenze